Refund & Cancellation Policy
Effective September 28, 2026
If SideRadar is not right for you, you can get your money back within 14 days of your first payment. Payments are handled by Polar, our Merchant of Record, which also issues refunds.
14-day money-back
The first payment of any plan, monthly, yearly or Lifetime, can be refunded in full within 14 days. No reason needed.
To ask for a refund, email support@pull.house from the address on your account, or reply to your Polar receipt.
Renewals
Renewal payments are not refunded. To avoid the next charge, cancel before your subscription renews.
Cancelling
- Cancel any time from Account → Manage billing.
- After cancelling you keep Pro until the end of the period you have paid for, then move to Free.
- A refunded purchase ends Pro or Lifetime access when the refund is issued.
EU and UK consumers
If you live in the EU or UK, you normally have a 14-day right to withdraw from an online purchase. By starting to use Pro right after paying, you ask for the service to begin during that withdrawal period. The 14-day money-back above applies anyway, so you can still get a full refund on your first payment within 14 days.
How refunds are paid
Polar issues refunds to the original payment method. They usually arrive within 5–10 business days, depending on your bank or card provider.
Chargebacks
If something is wrong with a charge, please contact us first at support@pull.house. We can usually sort it out faster than a chargeback can.
More
Billing is also covered in the Terms of Service. Questions: support@pull.house.